Every Little Nap recliner is made to be sat in every day, for years, and we stand behind it. These terms explain what our warranty covers, for how long, what it does not cover, and how to ask us for help. They apply to recliners bought from Little Nap : on this website, in the mobile app, in our showrooms, or from an authorised Little Nap dealer.
Little Nap Designs Pvt. Ltd. ("Little Nap") warrants that your recliner is free from defects in materials and workmanship, when it is used in a home as it is meant to be used, for the warranty period of each part.
The warranty is given to the person who bought the recliner and is kept with the recliner if it stays at the address it was delivered to. It does not limit any right you have under the Consumer Protection Act, 2019.
The warranty starts on the day the recliner is delivered to you (for a recliner taken from a showroom, the date on the invoice).
Each part has its own period : the one shown on the recliner’s page and on your invoice. Unless they say otherwise, the recline mechanism is covered for 5 years and the motor and its controls, on motorised models, for 2 years, with service at your home.
Where a page states one period for the whole recliner (for example "1 year warranty"), that period covers every part that has no longer period of its own.
A part that is repaired or replaced under the warranty is covered for the rest of the original period of that part.
The frame, against cracks and breaks from everyday use.
The recline mechanism, against faults in how it was made.
The motor, the hand control and the power supply, on motorised models.
Stitching and seams that come apart without misuse.
Everyday wear and tear : fading, pilling, creasing of leather or fabric, and foam that softens with use.
The natural marks and changes of colour of leather, and small differences of shade between batches of fabric or leather.
Damage from spills, stains, sharp objects, pets, burns, direct sunlight, damp or pests.
Damage to the motor or its electrics from power spikes, voltage fluctuations or a faulty electrical supply. We advise a surge protector or stabiliser.
Damage from misuse : standing or sitting on the arms, back or footrest, more than one person on a seat, use above the weight it takes, or forcing the mechanism.
Damage in moving the recliner after delivery, or repairs and changes made by anyone other than Little Nap or its authorised service partner.
Recliners used outside a home (offices, hotels, cinemas, hospitals and other commercial places), unless your order or contract gives them a warranty of their own.
Display pieces and products sold "as is", where the invoice says so.
Please check your recliner when it arrives. If it is damaged or a part is missing, tell us within 48 hours of delivery, with photos of the recliner and the packing, and we will replace the part or the recliner free of charge.
Raise a service request from your account (My Account → Service Requests), call us on +91 88828 00600, or write to service@littlenap.in.
Tell us your order number or invoice number and the serial number of the recliner (on the label under the seat), what is wrong, and add photos or a short video if you can.
Our team will reply within working hours and, if needed, arrange a visit from a technician. Please keep your invoice : it is your warranty card.
Little Nap will decide, after inspecting it, whether a covered fault is repaired at your home, at our workshop, or the part replaced. Parts and labour for a covered fault are free.
A replaced part may differ slightly in shade from the rest of the recliner. If a model is no longer made, we may replace it with one of equal or greater value.
Where a repair needs the recliner to go to our workshop, we will pick it up and bring it back.
A recliner bought on this website or in the app is registered for you when it is delivered. For a recliner bought in a showroom or from a dealer, register it from your account with the invoice number and the serial number, so that we can serve you faster.
We are glad to look after your recliner after its warranty ends too. Visits, parts and labour are then charged, and we will tell you the cost before any work starts.
Little Nap may change these terms. The terms that apply to your recliner are the ones in force on the day you bought it. These terms are governed by the laws of India.
Tell us what you need and our service team will help : by phone, on WhatsApp, or with a service request from your account.
Read our Terms of Use
